/**
 * support-page.css — страница техподдержки кабинета (LIO-352).
 *
 * Заявка и её переписка: пользователь создаёт обращение, видит статус и ленту
 * сообщений. Палитра — тёмная тема кабинета (tokens.css/palette.css), классы
 * страницы — только под этот экран (гейт владения LIO-313).
 */

.support-page-wrap {
  padding-bottom: 96px;
}

/* ── Header ─────────────────────────────────────────────────────── */

.support-header {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 16px 0 20px;
}

.support-back-btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 36px;
  height: 36px;
  flex-shrink: 0;
  border-radius: 10px;
  color: var(--p-white);
  background: var(--p-white-a8, rgba(255, 255, 255, 0.08));
  text-decoration: none;
}

.support-back-btn:hover {
  background: var(--p-white-a14, rgba(255, 255, 255, 0.14));
}

.support-title-wrap {
  display: flex;
  flex-direction: column;
  gap: 2px;
  min-width: 0;
}

.support-title {
  margin: 0;
  font-size: 20px;
  font-weight: 700;
  color: var(--p-white);
}

.support-subtitle {
  font-size: 13px;
  color: var(--p-gray-400, #9aa0a6);
}

/* ── Секции ─────────────────────────────────────────────────────── */

.support-section-title {
  margin: 0 0 14px;
  font-size: 15px;
  font-weight: 600;
  color: var(--p-white);
}

.support-new-card {
  border-radius: 16px;
  padding: 18px;
  margin-bottom: 24px;
  background: var(--p-bg-1);
  border: 1px solid var(--p-white-a8, rgba(255, 255, 255, 0.08));
}

.support-field {
  display: flex;
  flex-direction: column;
  gap: 6px;
  margin-bottom: 14px;
}

.support-label {
  font-size: 13px;
  font-weight: 500;
  color: var(--p-gray-300, #b8bcc2);
}

.support-input,
.support-select,
.support-textarea {
  width: 100%;
  box-sizing: border-box;
  padding: 11px 12px;
  border-radius: 10px;
  border: 1px solid var(--p-white-a12, rgba(255, 255, 255, 0.12));
  background: var(--p-bg-4, #1a1a1a);
  color: var(--p-white);
  font-family: inherit;
  font-size: 14px;
}

.support-textarea {
  resize: vertical;
  min-height: 92px;
  line-height: 1.45;
}

.support-input:focus,
.support-select:focus,
.support-textarea:focus {
  outline: none;
  border-color: var(--p-purple-500);
}

.support-input::placeholder,
.support-textarea::placeholder {
  color: var(--p-white-a25, rgba(255, 255, 255, 0.25));
}

.support-form-note {
  margin-bottom: 12px;
  padding: 10px 12px;
  border-radius: 10px;
  font-size: 13px;
  line-height: 1.4;
  color: var(--p-red-400);
  background: rgba(255, 107, 107, 0.12);
}

/* Подтверждение отправки — та же плашка, но нейтрально-успешная. */
.support-form-note--ok {
  color: var(--p-green-400);
  background: rgba(52, 211, 153, 0.12);
}

.support-submit {
  width: 100%;
  padding: 13px;
  border: none;
  border-radius: 12px;
  font-family: inherit;
  font-size: 15px;
  font-weight: 600;
  color: var(--p-white);
  background: linear-gradient(135deg, var(--p-purple-600), var(--p-pink-500));
  cursor: pointer;
}

.support-submit:active {
  transform: scale(0.98);
}

.support-submit:disabled {
  opacity: 0.5;
  cursor: default;
}

.support-hint {
  margin: 10px 0 0;
  font-size: 12px;
  line-height: 1.4;
  color: var(--p-gray-500, #80868b);
}

/* ── Список заявок ──────────────────────────────────────────────── */

.support-list-wrap {
  margin-bottom: 24px;
}

.support-tickets {
  display: flex;
  flex-direction: column;
  gap: 12px;
}

.support-ticket {
  border-radius: 16px;
  background: var(--p-bg-1);
  border: 1px solid var(--p-white-a8, rgba(255, 255, 255, 0.08));
  overflow: hidden;
}

.support-ticket-head {
  display: flex;
  align-items: flex-start;
  gap: 10px;
  padding: 14px;
  cursor: pointer;
}

.support-ticket-main {
  display: flex;
  flex-direction: column;
  gap: 6px;
  min-width: 0;
  flex: 1;
}

.support-ticket-subject {
  font-size: 14px;
  font-weight: 600;
  line-height: 1.35;
  color: var(--p-white);
  word-break: break-word;
}

.support-ticket-meta {
  display: flex;
  align-items: center;
  gap: 8px;
  flex-wrap: wrap;
}

.support-status {
  padding: 2px 8px;
  border-radius: 999px;
  font-size: 11px;
  font-weight: 600;
  white-space: nowrap;
}

.support-status--open {
  color: var(--p-amber-300);
  background: rgba(234, 179, 8, 0.14);
}

.support-status--answered {
  color: var(--p-green-400);
  background: rgba(52, 211, 153, 0.14);
}

.support-status--closed {
  color: var(--p-gray-400, #9aa0a6);
  background: var(--p-white-a8, rgba(255, 255, 255, 0.08));
}

.support-ticket-date {
  font-size: 12px;
  color: var(--p-gray-500, #80868b);
}

.support-ticket-chevron {
  flex-shrink: 0;
  margin-top: 2px;
  color: var(--p-gray-400, #9aa0a6);
  transition: transform 0.2s ease;
}

.support-ticket.open .support-ticket-chevron {
  transform: rotate(180deg);
}

.support-ticket-body {
  display: none;
  padding: 0 14px 14px;
  border-top: 1px solid var(--p-white-a8, rgba(255, 255, 255, 0.08));
}

.support-ticket.open .support-ticket-body {
  display: block;
}

/* ── Переписка ──────────────────────────────────────────────────── */

.support-messages {
  display: flex;
  flex-direction: column;
  gap: 10px;
  padding: 14px 0;
}

.support-message {
  max-width: 86%;
  padding: 10px 12px;
  border-radius: 12px;
  font-size: 13px;
  line-height: 1.45;
  word-break: break-word;
  white-space: pre-wrap;
}

.support-message--user {
  align-self: flex-end;
  color: var(--p-white);
  background: var(--p-purple-800, #4c1d95);
  border-bottom-right-radius: 4px;
}

.support-message--operator {
  align-self: flex-start;
  color: var(--p-white);
  background: var(--p-bg-4, #1a1a1a);
  border: 1px solid var(--p-white-a12, rgba(255, 255, 255, 0.12));
  border-bottom-left-radius: 4px;
}

.support-message-author {
  display: block;
  margin-bottom: 4px;
  font-size: 11px;
  font-weight: 600;
  opacity: 0.75;
}

/* ── Ответ пользователя ─────────────────────────────────────────── */

.support-reply {
  display: flex;
  gap: 8px;
  align-items: flex-end;
}

.support-reply-input {
  flex: 1;
  min-height: 44px;
  max-height: 120px;
  padding: 11px 12px;
  border-radius: 10px;
  border: 1px solid var(--p-white-a12, rgba(255, 255, 255, 0.12));
  background: var(--p-bg-4, #1a1a1a);
  color: var(--p-white);
  font-family: inherit;
  font-size: 14px;
  resize: none;
}

.support-reply-input:focus {
  outline: none;
  border-color: var(--p-purple-500);
}

.support-reply-send {
  flex-shrink: 0;
  padding: 12px 16px;
  border: none;
  border-radius: 10px;
  font-family: inherit;
  font-size: 14px;
  font-weight: 600;
  color: var(--p-white);
  background: var(--p-purple-600);
  cursor: pointer;
}

.support-reply-send:disabled {
  opacity: 0.5;
  cursor: default;
}

/* ── Внешний канал ──────────────────────────────────────────────── */

.support-external-card {
  display: flex;
  flex-direction: column;
  gap: 12px;
  border-radius: 16px;
  padding: 16px;
  background: linear-gradient(135deg, rgba(251, 146, 60, 0.12), rgba(249, 115, 22, 0.06));
  border: 1px solid rgba(251, 146, 60, 0.25);
}

.support-external-left {
  display: flex;
  align-items: center;
  gap: 12px;
}

.support-external-icon {
  font-size: 24px;
  line-height: 1;
}

.support-external-info {
  display: flex;
  flex-direction: column;
  gap: 2px;
  min-width: 0;
}

.support-external-title {
  font-size: 14px;
  font-weight: 600;
  color: var(--p-white);
}

.support-external-desc {
  font-size: 12px;
  line-height: 1.4;
  color: var(--p-gray-400, #9aa0a6);
}

.support-external-btn {
  display: block;
  text-align: center;
  padding: 12px;
  border-radius: 12px;
  font-size: 14px;
  font-weight: 600;
  color: var(--p-white);
  text-decoration: none;
  background: var(--p-orange-500);
}

.support-external-btn:active {
  opacity: 0.85;
}